Last week, I had a client call that didn’t go so well.
We were in the middle of our discovery phase for the project and there were some concerns about where things were heading.
The thing is, I wasn’t worried because, deep down inside, I knew everything was going to be OK.
How exactly did I know this?
Simple - I had/have the support of a solid team behind me.
At Slalom, everyone really does look out for each other, especially while solving complex problems for our clients.
You better believe I went back and reviewed what happened in order to avoid making the same mistakes in the future, but overall, my team reminded me that this is part of almost any discovery process.
Organizing chaos and understanding uncertainty is never going to be neat and tidy, but as long as you can communicate learning and progress while trusting everyone around you, everything will be just fine.